Refund Policy

Something not working? Email elianrichards@gmail.com within 7 days and we'll make it right.

• Unused export packs can be refunded within 14 days of purchase.
• Pro passes are refunded within 7 days of purchase if something didn't work for you.
• Anything else is decided case by case.
• Refunds go back to your original payment method, and the Pro time or export credits from that purchase are removed from your account.

An export pack is refunded within 14 days of purchase if none of its exports have been used. Once you've used an export from the pack, the pack can't be refunded under this rule, but you can still ask under Section 4.

A Pro pass, such as the 7-day or 30-day pass, is refunded within 7 days of purchase if Pro didn't work for you, for example if your browser couldn't export a video. Tell us what went wrong so we can check and fix it.

A pass starts when you buy it and is used up as it runs, so we can't refund passes with no questions asked. Requests for other reasons are handled under Section 4.

Any request these rules don't cover, such as a purchase made by mistake, is decided case by case. Tell us what happened and we'll be fair about it.

If we materially reduce Pro features during a pass you've paid for, close your account for any reason other than a breach of our Terms and Conditions, or discontinue EZ Mockup, we'll refund the unused part of your pass and any unused export credits.

Email elianrichards@gmail.com with:

• the email address of the Google account you bought Pro with;
• your order number, if you have it (it's on the receipt Polar emailed you); and
• what went wrong, if something didn't work.

Please contact us before disputing a charge with your bank; we can usually sort it out faster.

Purchases are sold and processed by Polar (polar.sh), our merchant of record, so refunds are issued through Polar. The money goes back to your original payment method. Depending on your bank or card issuer, it can take several business days to appear.

When a purchase is refunded, the Pro time or export credits it gave you are removed from your account. Polar may also issue refunds under its own policies.

Nothing in this policy limits your rights under consumer law. If you're in the EEA or UK, Section 9 of our Terms and Conditions explains how the 14-day right of withdrawal applies to Pro.

When we update this policy, we change the date at the top. The policy in force when you bought Pro still applies to that purchase.

EZ Mockup (ezmockup.app) is made and run by elianrichard. Refund questions: email elianrichards@gmail.com.